Update on delayed delivery by postal service provider
Dear Valued Customers,
The postal service that we are using - Canada Post - has announced an update on their services.
For destinations in Canada:
Mail and Parcels destined to all regions of Canada continue to be delivered. However, there may be delays in delivery.
For destinations in the USA:
Mail and Parcels destined to all regions of the U.S.A. continue to be delivered. However, Canada Post and our partner USPS are experiencing unprecedented volume across our networks. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in significant delays. The cumulative delays during processing in Canada and the U.S.A. are adding 5-7 days to normal delivery times for all services. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in the United States of America.
For international destinations (except USA):
Postal services have been suspended to many international destinations at the request of the receiving Postal Operator or due to the lack of available transportation.
For destinations where service is still available, expect significant and unpredictable delays. Delays are the result of both limited air transportation and changes in the way Postal Operators deliver. Like Canada Post, many international Postal Operators have introduced changes to eliminate customer interactions at the door and support social & physical distancing. These changes may delay delivery and signature will not be available on some items.
The tables below indicate the following:
- Service available: Canada Post is still accepting letters and parcels for these destinations. ** Indicates only partial service availability. See PDF list for details.
- Suspended service: Canada Post no longer accepts any letters or parcels for these destinations.
| SERVICE AVAILABLE | SERVICE SUSPENDED |
|---|---|
| AUSTRALIA | AFGHANISTAN |
| AUSTRIA | ALBANIA |
| BARBADOS | ALGERIA |
| BELARUS** | ANGOLA |
| BELGIUM | ANGUILLA |
| BULGARIA | ANTIGUA AND BARBUDA |
| CHINA PEO REP | ARGENTINA |
| CROATIA** | ARMENIA |
| CZECH REP | ARUBA |
| DENMARK | ASCENSION |
| EGYPT | AZERBAIJAN |
| ESTONIA | BAHAMAS |
| ETHIOPIA** | BAHRAIN |
| FINLAND | BANGLADESH |
| FRANCE | BELIZE |
| GERMANY | BENIN |
| GREECE | BERMUDA |
| HOLY SEE | BHUTAN |
| HONG KONG | BOLIVIA |
| HUNGARY | BOSNIA/HERZEGOV |
| ICELAND** | BOTSWANA |
| INDIA** | BRAZIL |
| INDONESIA | BRUNEI |
| IRELAND | BURKINA FASO |
| ISRAEL | BURUNDI |
| ITALY | CAMBODIA |
| JAPAN | CAMEROON |
| JORDAN** | CAPE VERDE |
| KOREA SOUTH REP | CAYMAN ISLANDS |
| LATVIA | CENTRAL AFR REP |
| LITHUANIA** | CHAD |
| LUXEMBOURG | CHILE |
| MACAO | COLOMBIA |
| MEXICO | COMOROS |
| NETHERLANDS | CONGO |
| NEW ZEALAND** | CONGO, DEM REP |
| NORWAY | COOK ISLANDS |
| PAKISTAN** | COSTA RICA |
| POLAND | CUBA |
| PORTUGAL | CURACAO |
| ROMANIA | CYPRUS |
| SERBIA | DJIBOUTI |
| SINGAPORE | DOMINICA |
| SLOVAKIA | DOMINICAN REP |
| SLOVENIA** | DUTCH CARIBBEAN |
| SPAIN | ECUADOR |
| ST PIERRE MIQLN | EL SALVADOR |
| SWEDEN | EQUAT GUINEA |
| SWITZERLAND | ERITREA |
| TAIWAN | FALKLAND ISLANDS |
| THAILAND | FAROE ISLANDS |
| TURKEY | FIJI |
| UNITED KINGDOM | FR POLYNESIA |
| UNITED STATES OF AMERICA | FRENCH GUIANA |
| VIET-NAM | GABON |
| GAMBIA | |
| GEORGIA | |
| GHANA | |
| GIBRALTAR | |
| GREENLAND | |
| GRENADA | |
| GUADELOUPE | |
| GUATEMALA | |
| GUINEA | |
| GUINEA-BISSAU | |
| GUYANA | |
| HAITI | |
| HONDURAS | |
| IRAN | |
| IRAQ | |
| IVORY COAST | |
| JAMAICA | |
| KAZAKHSTAN | |
| KENYA | |
| KIRIBATI | |
| KOREA NORTH DEM REP | |
| KOSOVO | |
| KUWAIT | |
| KYRGYZSTAN | |
| LAO | |
| LEBANON | |
| LESOTHO | |
| LIBERIA | |
| LIBYA | |
| LIECHTENSTEIN | |
| MACEDONIA | |
| MADAGASCAR | |
| MALAWI | |
| MALAYSIA | |
| MALDIVES | |
| MALI | |
| MALTA | |
| MARTINIQUE | |
| MAURITANIA | |
| MAURITIUS | |
| MAYOTTE | |
| MOLDOVA, REPUBLIC | |
| MONACO | |
| MONGOLIA | |
| MONTENEGRO | |
| MONTSERRAT | |
| MOROCCO | |
| MOZAMBIQUE | |
| MYANMAR | |
| NAMIBIA | |
| NAURU | |
| NEPAL | |
| NEW CALEDONIA | |
| NICARAGUA | |
| NIGER | |
| NIGERIA | |
| NIUE | |
| OMAN | |
| PANAMA | |
| PAPUA NEW GUINEA | |
| PARAGUAY | |
| PERU | |
| PHILIPPINES | |
| PITCAIRN | |
| QATAR | |
| REUNION | |
| RUSSIA | |
| RWANDA | |
| SAINT HELENA | |
| SAINT KITTS & NEVIS | |
| SAINT LUCIA | |
| SAINT MAARTEN | |
| SAMOA | |
| SAO TOME PRINCIPE | |
| SAUDI ARABIA | |
| SENEGAL | |
| SEYCHELLES | |
| SIERRA LEONE | |
| SOLOMON IS | |
| SOUTH AFRICA | |
| SRI LANKA | |
| ST VINCENT & GRENADINES | |
| SUDAN | |
| SURINAME | |
| SWAZILAND | |
| TAJIKISTAN | |
| TANZANIA | |
| TIMOR-LESTE | |
| TOGO | |
| TOKELAU | |
| TONGA | |
| TRINIDAD AND TOBAGO | |
| TRISTAN DA CUNH | |
| TUNISIA | |
| TURKMENISTAN | |
| TURKS & CAICOS | |
| TUVALU | |
| UGANDA | |
| UKRAINE | |
| UNITED ARAB EMR | |
| URUGUAY | |
| UZBEKISTAN | |
| VANUATU | |
| VENEZUELA | |
| VIRGIN ISLANDS-BR | |
| YEMEN | |
| ZAMBIA | |
| ZIMBABWE |
Please refer to the PDF below to find what service is available: