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Update on delayed delivery by postal service provider

Dear Valued Customers,

The postal service that we are using - Canada Post - has announced an update on their services.

For destinations in Canada:

Mail and Parcels destined to all regions of Canada continue to be delivered. However, there may be delays in delivery.

For destinations in the USA: 

Mail and Parcels destined to all regions of the U.S.A. continue to be delivered. However, Canada Post and our partner USPS are experiencing unprecedented volume across our networks. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in significant delays. The cumulative delays during processing in Canada and the U.S.A. are adding 5-7 days to normal delivery times for all services. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in the United States of America.

For international destinations (except USA):

Postal services have been suspended to many international destinations at the request of the receiving Postal Operator or due to the lack of available transportation. 

For destinations where service is still available, expect significant and unpredictable delays. Delays are the result of both limited air transportation and changes in the way Postal Operators deliver. Like Canada Post, many international Postal Operators have introduced changes to eliminate customer interactions at the door and support social & physical distancing. These changes may delay delivery and signature will not be available on some items.

The tables below indicate the following:

  • Service available: Canada Post is still accepting letters and parcels for these destinations. ** Indicates only partial service availability. See PDF list for details.
  • Suspended service: Canada Post no longer accepts any letters or parcels for these destinations.
SERVICE AVAILABLE SERVICE SUSPENDED
AUSTRALIA AFGHANISTAN
AUSTRIA ALBANIA
BARBADOS ALGERIA
BELARUS** ANGOLA
BELGIUM ANGUILLA
BULGARIA ANTIGUA AND BARBUDA
CHINA PEO REP ARGENTINA
CROATIA** ARMENIA
CZECH REP ARUBA
DENMARK ASCENSION
EGYPT AZERBAIJAN
ESTONIA BAHAMAS
ETHIOPIA** BAHRAIN
FINLAND BANGLADESH
FRANCE BELIZE
GERMANY BENIN
GREECE BERMUDA
HOLY SEE BHUTAN
HONG KONG BOLIVIA
HUNGARY BOSNIA/HERZEGOV
ICELAND** BOTSWANA
INDIA** BRAZIL
INDONESIA BRUNEI
IRELAND BURKINA FASO
ISRAEL BURUNDI
ITALY CAMBODIA
JAPAN CAMEROON
JORDAN** CAPE VERDE
KOREA SOUTH REP CAYMAN ISLANDS
LATVIA CENTRAL AFR REP
LITHUANIA** CHAD
LUXEMBOURG CHILE
MACAO COLOMBIA
MEXICO COMOROS
NETHERLANDS CONGO
NEW ZEALAND** CONGO, DEM REP
NORWAY COOK ISLANDS
PAKISTAN** COSTA RICA
POLAND CUBA
PORTUGAL CURACAO
ROMANIA CYPRUS
SERBIA DJIBOUTI
SINGAPORE DOMINICA
SLOVAKIA DOMINICAN REP
SLOVENIA** DUTCH CARIBBEAN
SPAIN ECUADOR
ST PIERRE MIQLN EL SALVADOR
SWEDEN EQUAT GUINEA
SWITZERLAND ERITREA
TAIWAN FALKLAND ISLANDS
THAILAND FAROE ISLANDS
TURKEY FIJI
UNITED KINGDOM FR POLYNESIA
UNITED STATES OF AMERICA FRENCH GUIANA
VIET-NAM GABON
  GAMBIA
  GEORGIA
  GHANA
  GIBRALTAR
  GREENLAND
  GRENADA
  GUADELOUPE
  GUATEMALA
  GUINEA
  GUINEA-BISSAU
  GUYANA
  HAITI
  HONDURAS
  IRAN
  IRAQ
  IVORY COAST
  JAMAICA
  KAZAKHSTAN
  KENYA
  KIRIBATI
  KOREA NORTH DEM REP
  KOSOVO
  KUWAIT
  KYRGYZSTAN
  LAO
  LEBANON
  LESOTHO
  LIBERIA
  LIBYA
  LIECHTENSTEIN
  MACEDONIA
  MADAGASCAR
  MALAWI
  MALAYSIA
  MALDIVES
  MALI
  MALTA
  MARTINIQUE
  MAURITANIA
  MAURITIUS
  MAYOTTE
  MOLDOVA, REPUBLIC
  MONACO
  MONGOLIA
  MONTENEGRO
  MONTSERRAT
  MOROCCO
  MOZAMBIQUE
  MYANMAR
  NAMIBIA
  NAURU
  NEPAL
  NEW CALEDONIA
  NICARAGUA
  NIGER
  NIGERIA
  NIUE
  OMAN
  PANAMA
  PAPUA NEW GUINEA
  PARAGUAY
  PERU
  PHILIPPINES
  PITCAIRN
  QATAR
  REUNION
  RUSSIA
  RWANDA
  SAINT HELENA
  SAINT KITTS & NEVIS
  SAINT LUCIA
  SAINT MAARTEN
  SAMOA
  SAO TOME PRINCIPE
  SAUDI ARABIA
  SENEGAL
  SEYCHELLES
  SIERRA LEONE
  SOLOMON IS
  SOUTH AFRICA
  SRI LANKA
  ST VINCENT & GRENADINES
  SUDAN
  SURINAME
  SWAZILAND
  TAJIKISTAN
  TANZANIA
  TIMOR-LESTE
  TOGO
  TOKELAU
  TONGA
  TRINIDAD AND TOBAGO
  TRISTAN DA CUNH
  TUNISIA
  TURKMENISTAN
  TURKS & CAICOS
  TUVALU
  UGANDA
  UKRAINE
  UNITED ARAB EMR
  URUGUAY
  UZBEKISTAN
  VANUATU
  VENEZUELA
  VIRGIN ISLANDS-BR
  YEMEN
  ZAMBIA
  ZIMBABWE

Please refer to the PDF below to find what service is available:

https://www.canadapost.ca/assets/pdf/aboutus/servicealerts/destinations-to-which-service-is-suspended.pdf

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